Return and Refund Policy
Last updated: 4 May 2026

At Orchard Learning Ltd, we provide digital educational content. This policy explains your
rights regarding cancellations and refunds for any of our eLearning courses.

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1. Your Right to Cancel
Under the Consumer Contracts Regulations, you may cancel your purchase within 14 days
of purchase for a full refund, provided you have not accessed any course content.

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2. Access to Digital Content
Our courses are supplied as digital content.
By accessing any course materials (including streaming or downloading), you:

• request immediate access to the content, and

• agree to waive your 14-day cancellation right

Once content has been accessed, refunds for change of mind are no longer available.

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3. Faulty or Misdescribed Content
Under the Consumer Rights Act 2015, you are entitled to a remedy if content is:

• faulty

• not as described

• not fit for purpose

If this happens, we will:

• first attempt to fix the issue

• offer a full or partial refund if the issue cannot be resolved within a reasonable time

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4. Refund Requests
To request a refund, email: team@orchard-learning.co.uk
Please include:

• your name

• order details

• reason for the request

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5. Refund Processing

• Approved refunds are issued within 14 days

• Refunds are made using the original payment method

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6. Course Transfers
If you purchased the wrong course, we may offer a transfer of equal value at our discretion,
provided minimal content has been accessed.

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Contact
Orchard Learning Ltd
Email: team@orchard-learning.co.uk